When your staff love Alaska it makes all the difference!

Taken at Summit Lake Lodge

We’re thrilled to have these two working for us! Taken when we stopped for brunch one trip to Anchorage.

One of the greatest challenges of a seasonal business is finding employees.  In recent years the easiest and best employees have been foreign exchange students participating in the Government sponsored Cultural Work & Study Program. The students were always hard workers and we’ve enjoyed and remained friends with all our foreign students; the hardest thing about using that program are the dates of work the students have.  Often the season has either started or lasts long beyond their work date windows, so we’re faced with the challenges of more temporary hires; which often need the same training. There have been some years that we’ve had to train as many as This summer we are to find 2 wonderful young women, one from Michigan and the other from Pennsylvania willing to come to Alaska for the summer.  Turns out they both love Alaska, are both great workers and better still, like each other and get along (they share our employee housing)!  We have our fingers crossed one or both will decide they love it here so much they’ll stay year round (at least for a few seasons)! 🙂

 

Spring is here! Time for upgrades and enhancements!

Another spring is upon us here in Alaska and we’re preparing for a busy visitor’s season.  We have a long list of things we’re working on, which includes upgrades to the TVs and DVD players in all the cabins and rooms, and a new enclosed stairwell for the Heron Roost building.  These are the things we planned on, but in the middle of April we were given a software project we hadn’t planned on!

You probably know if you’ve inquired, or booked with us, we have several website forms we use.  We had two different inquiry forms on our Angels Rest on Resurrection website, and a separate secure (https:) site called “Actually Alaskan” (actuallyalaskan.com) where we had our reservation form. The reservation form is a 2 page form, for added security for our guests.

On April 18 we received just page 2 from someone’s reservation. Later that day we received several notes from guests indicating that they had finalized their reservation…..but we didn’t receive the submissions. This prompted us to do some testing, only to discover that the forms were not working!  Shocked, and a bit panicked, we called GoDaddy, our website provider.

After over an hour on the phone, the technician claimed he had solved the problem. We received his test submissions, so we went to sleep that Friday night thinking they fixed the problem.

The next morning however, when there were no inquiries or reservations, we did some more testing.  Both websites, all the forms, on both failed to work!

Several hours later GoDaddy told us that they had applied a patch to their Website Tonight software that had caused all my forms to stop working!

We’re lucky that Lynda had the time to drop everything else she had planned to work on the websites! (She’s recovering from a shattered femur, so she’s been doing a lot of sitting around anyway! LOL)Screen Shot Angels Rest Secure Booking Site

So, in addition to the upgrades and enhancements we had planned, we now have a brand new secure website for both inquires and reservations!

 

Check out: https://www.actuallyalaskanlodging.com!  We hope you like the design! We’ll be redesigning our main website, angelsrest.com to match this design. This new website should work well from both computers and mobile devices!

Thank you Dear Reader!

We welcome your comments and feedback!

Namaste’